Adelphi – Adulting, Together®
Privacy & Data Protection Policy
Last updated: 11 March 2026
Adelphi Support and Development Ltd, trading as Adelphi – Adulting, Together®, is committed to handling personal data with care, transparency, and responsibility.
Because our work sits at the intersection of lived experience, support services, and public sector collaboration, we recognise the importance of protecting privacy and building trust with everyone who interacts with Adelphi.
This policy explains how we collect, use, store, and protect personal data across our website, platform, partnerships, and professional services.
This policy complies with UK GDPR and applicable data protection legislation.
Our Data Promise
At Adelphi we believe trust is built through transparency, respect, and accountability.
We commit to handling information in a way that is:
• Respectful
• Proportionate
• Secure
• Transparent
• Purpose-led
We collect only what is necessary, use it only for legitimate purposes, and never treat personal data as a commodity.
We do not sell, trade, or commercially exploit personal data.
1. Who We Are
Adelphi Support and Development Ltd is a company registered in England and Wales.
Adelphi delivers a range of activities, including:
• A digital platform supporting care-experienced young people
• Resources and information designed to support independence and opportunity
• Talks, workshops, and speaking engagements
• Training, consultancy and advisory services
• Project-based and in-person delivery with organisations and partners
For the purposes of UK GDPR, Adelphi Support and Development Ltd acts as the Data Controller.
Contact details
Email: hello@adelphi-app.co.uk
Website: www.adelphi-app.co.uk
2. Scope of This Policy
This policy applies to personal data collected through:
• The Adelphi website and digital platform
• Email, phone, and written communication
• Consultancy, advisory, and professional services
• Talks, workshops, and events
• Feedback requests and service communications
• Partnership and organisational relationships
It applies to individuals, participants, organisations, and partners who interact with Adelphi.
3. What Data We Collect
Adelphi collects only information that is necessary, proportionate, and relevant.
Enquiries and contact
When individuals contact Adelphi we may collect:
• Name
• Email address
• Organisation and role (where relevant)
• Message content
Platform access
Where platform accounts are created we may collect:
• Name or chosen display name
• Email address
• Account access status
• Limited usage information required for platform administration
Sensitive personal data is not required to access core platform content.
Adelphi does not require young people to disclose personal histories, care status details, or other sensitive information to use the platform.
Information provided through the Adelphi platform is intended for general guidance and support and should not replace professional legal, financial, medical or safeguarding advice where required.
Consultancy, training and in-person delivery
Depending on the service being delivered we may process:
• Names and professional contact details
• Organisation information
• Attendance records
• Session-related notes relevant to delivery
Participants are not required to disclose personal histories or sensitive information.
Any information shared voluntarily during sessions is treated confidentially and handled with care.
Professional services, partnerships and invoicing
Where services are provided to organisations we may process:
• Contact names
• Organisation details
• Email addresses
• Invoice and billing information
Adelphi does not store full bank or card payment details.
Technical data
Our website platform provider (Squarespace) may automatically collect limited technical data including:
• IP address
• Browser type
• Device type
• Pages visited
This information is used for security, analytics and site performance purposes only.
4. How We Use Personal Data
Adelphi uses personal data to:
• Respond to enquiries and communications
• Provide access to the Adelphi platform
• Deliver training, consultancy, talks and workshops
• Manage organisational relationships and partnerships
• Request feedback to improve services and content
• Issue invoices and manage payments
• Meet safeguarding, legal or regulatory obligations
We do not engage in intrusive marketing, profiling, or behavioural monitoring.
5. Young People and Identifiable Data
Adelphi is designed to minimise the collection of identifiable data about young people.
We do not require young people to:
• disclose personal histories
• confirm care status details
• provide sensitive personal information
Where feedback or engagement data is collected, it is used in aggregated or non-identifiable ways wherever possible.
6. Legal Basis for Processing
Under UK GDPR, Adelphi processes personal data using the following lawful bases:
• Consent
• Legitimate interest
• Contractual necessity
• Legal obligations, including safeguarding duties
7. Feedback, Insight and Learning
Adelphi may use feedback and engagement insight to understand:
• which content is most useful
• where improvements are needed
• how services can better support users and partners
Insight is used to improve services, not to monitor or judge individuals.
8. Data Storage and Security
Personal data is stored securely using trusted systems, including:
• Squarespace – website and platform hosting
• HubSpot – CRM and communication management
• Secure accounting and invoicing systems
Access to data is restricted and reviewed regularly.
Data is retained only as long as necessary to fulfil its intended purpose.
9. Sharing Your Data
Adelphi shares personal data only where necessary and appropriate in order to deliver services, operate the platform, or meet legal obligations.
This may include sharing limited information with:
• technology providers that support the operation of the Adelphi website and platform (for example Squarespace)
• communication and relationship management systems used to manage enquiries and organisational contacts (for example HubSpot)
• accounting or invoicing systems used to manage payments and business administration
• professional advisers where required for legal or regulatory purposes
• relevant authorities where safeguarding concerns or legal obligations require disclosure
All third-party providers are required to handle data in accordance with UK data protection legislation.
Adelphi does not sell, trade, or commercially exploit personal data.
10. Safeguarding and Duty of Care
Safeguarding is central to Adelphi’s work.
In rare circumstances, information may need to be shared without consent where required to:
• prevent harm
• fulfil safeguarding responsibilities
• comply with legal obligations
In such cases, information is shared only with appropriate authorities and limited to what is necessary.
11. Cookies and Website Analytics
The Adelphi website is hosted using Squarespace, which uses cookies and similar technologies to ensure the website functions correctly and to understand how visitors use the site.
Cookies may collect limited information such as:
• browser type
• device information
• pages visited
Visitors can manage cookie preferences through the cookie banner displayed on the website or through browser settings.
12. External Links
The Adelphi website may contain links to external organisations or services.
Adelphi is not responsible for the privacy practices of external websites or third-party organisations and services.
Users should review the privacy policies of those organisations where relevant.
Where Adelphi signposts to external organisations, services or opportunities, those organisations operate independently and under their own policies and terms.
13. Your Rights
Under UK GDPR, individuals have the right to:
• request access to personal data held about them
• correct inaccurate information
• request deletion where appropriate
• withdraw consent
• object to certain types of processing
Requests can be made by contacting:
hello@adelphi-app.co.uk
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).
14. Updates to This Policy
This policy may be updated from time to time to reflect changes to services, technology, or legal requirements.
The latest version will always be available at:
In Summary
Adelphi – Adulting, Together® collects only the information necessary to provide services and support. We prioritise privacy, safeguarding, and transparency, ensuring that personal data is handled responsibly across all digital and in-person activities.